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Frequently Asked Questions
- How do I book Rivian service?
- Rivian service is scheduled through the Rivian app or your Rivian account, not by calling a dealership. You describe the issue and Rivian routes it to Mobile Service or to the nearest Rivian Service Center. Use the directory below to find the closest location and its contact details.
- What is Rivian Mobile Service?
- Rivian Mobile Service is a fleet of vans that come to your home or workplace to perform many repairs and routine maintenance, so a service center visit is not always required. It covers a large share of common work. Collision repairs and heavy jobs are booked at a Rivian Service Center instead.
- Can I get my Rivian serviced at a dealership or a regular mechanic?
- No. Rivian sells and services direct, so there are no Rivian dealerships. Warranty work, recalls, and certified maintenance are handled by Rivian Service Centers and Rivian Mobile Service. An independent shop can still do basics like tires, but taking warranty work outside Rivian's network risks your coverage.
- What is the difference between a Rivian Service Center and a Rivian Space?
- A Rivian Service Center performs maintenance, warranty work, and repairs. A Rivian Space is a retail showroom for seeing the R1T and R1S and booking test drives. Some sites host both, but the two directories are separate.
- Does Rivian have service centers in Canada?
- Yes. Rivian operates service centers in Alberta, British Columbia, Ontario, and Quebec, and this directory lists them alongside the US locations. Rivian Mobile Service also operates in Canada.